Your network equipment is automatically monitored and updated to ensure reliability and security.

What It Is

• Network devices (such as routers and switches) receive regular updates during their lifecycle
• Updates improve performance, stability, and security
• Equipment is actively monitored by IT

What It Means for You

• Most updates happen in the background
• You typically do not need to take any action
• In most cases, brief network interruptions will occur

What You Need to Know

• Some updates may require equipment to restart or reload
• During these times, your internet connection may briefly disconnect
• Updates are usually scheduled to minimize disruptions
  • Update scheduled are communicated no later than 24 hours in advance
  • Changes to proposed network updates are accepted, and must be done no less than 4 hours prior to the proposed start time

What IT Manages

• Monitoring network performance and health
• Applying updates and security patches
• Scheduling and communicating maintenance to reduce user impact

Need Help?

Contact IT if:

• You experience ongoing or repeated connection issues
• Your network connection does not return after a short interruption