If you have received a company-provided device, follow these steps to complete setup.

Symptoms

• New device is not fully set up
• Unable to access company apps or email
• Setup process did not complete

Common Causes

• Setup process was interrupted
• Device has not fully completed provisioning
• Network connection issues

Step-by-Step Fix

Try this first

1. Make sure you are connected to the internet
2. Restart the device if needed

Perform the main setup

1. Turn on the device
2. Connect to the internet
3. Sign in with your work account when prompted
4. Follow all setup instructions on screen

Allow setup to complete

1. Keep the device connected to power
2. Leave the device on during setup
3. Wait for all applications and settings to install

Confirm setup

1. Log into the device
2. Open the Company Portal app
3. Verify your device shows as Compliant
4. Open the Apps section

If That Doesn't Work

• Restart the device and try again
• Wait 10-15 minutes and check again

Contact IT

Contact IT if:

• Setup does not complete
• You are unable to sign in
• Required apps are missing after setup
• You see an error message you don’t recognize
• How to Submit a Support Ticket