If you are using a personal device for work, follow these steps to securely access company apps and data.

Symptoms

• Unable to access company email or apps
• Prompted to enroll your device
• Company apps are unavailable

Common Causes

• Device is not enrolled in company management
• Required security settings are not configured
• Setup process was not completed

Step-by-Step Fix

Try this first

1. Restart your device
2. Make sure you are connected to the internet

Perform the main setup

1. Go to https://portal.office.com
2. Sign in with your work account
3. Follow the prompts to set up you device
4. Install the Company Portal app if prompted
5. Complete all setup steps

Complete device enrollment

1. Open the Company Portal app
2. Sign in with your work account
3. Follow the instructions to register your device
4. Allow any required permissions

Confirm setup

1. Open Company Portal
2. Check that your device shows as Compliant
3. Open the Apps section to confirm access

If That Doesn't Work

• Restart your device and reopen Company Portal
• Try signing out and signing back in

Contact IT

Contact IT if:

• You cannot complete the enrollment
• Your device does not show as compliant
• You are unable to access company apps