If Outlook won't open, keeps asking for a password, or won't send/receive emails, follow these steps.

Symptoms

• Outlook won't connect to the mail server.
• Repeatedly asking for your password (multiple times per day).
• New emails are not arriving.

Common Causes

• Incorrect password stored in Outlook.
• Expired credentials after a password change.
• Network or internet connection issues.

Step-by-Step Fix

Try this first

1. Close Outlook
2. Restart your computer
3. Open Outlook again

Check your connection

1. Make sure you are connected to the internet
2. Try opening a website (for example, https://google.com)

Re-enter your credentials

1. When prompted, enter your password carefully
2. Complete any sign-in or verification steps

Remove your account from Outlook

1. Open Outlook
2. Click File
3. Go to Account Settings > Manage Profiles > Email Accounts
4. Select your account
5. Click Remove
6. Add your account again

Check for updates

1. Open Outlook
2. Click File > Office Account
3. Select Update Options > Update Now
4. Install any available updates

If That Doesn't Work

• Try accessing your email in a web browser: https://outlook.cloud.microsoft.

Contact IT

Contact IT if:

• The issue continues after completing the steps above
• You cannot sign in to Outlook or Outlook Web
• You continue receiving repeated password prompts
• You see an error message you don’t recognize
• How to Submit a Support Ticket