Welcome

Welcome to the Thacker Broadcasting Helpdesk!

This page will show you:

• How to get help
• What to expect when you submit a request
• Where to find answers quickly

Before You Submit a Ticket

Before submitting a ticket, you can often find a solution faster by searching our Help Center.

Try searching for:

• The app name (e.g., "Outlook" or "Teams")
• The issue (e.g., "not connecting", "can’t login")

Many common issues can be resolved on your own in just a few minutes!

Request Help

We're here to help. If our Help Center didn't have your answer, submit a ticket!

• How to Submit a Support Ticket
• How to Request New Hardware or Software

What Happens Next

• What to Expect After You Open a Ticket
• How IT Support Works

When to Contact IT Immediately

Submit a ticket right away if:

• You suspect a security issue (phishing email, suspicious activity)
• Your device is lost or stolen
• You cannot access critical systems needed for work

Need Help?

If you’re unsure where to start, just submit a support ticket and we'll by happy to assist you.