After submitting a ticket, IT will review and being working on your request.

What Happens Next

• You will receive an confirmation email
• Your request is added to the support queue
• A technician will review and triage your ticket

What It Means for You

• IT may contact your for more details
  • This can be through various methods but will usually be through the ticket
• You will receive updates via email and the support portal
  • Responding to technician questions helps speed up your resolution
• Your issue will be worked on based on priority
  • The priority may be adjusted if it is deemed inaccurate or not appropriate for the issue
• We will reach out several times. If there is no response, we will close the ticket without a resolution and you will be required to open another ticket.

What You Need to Know

• Response times may vary depending on urgency
• Providing more details helps resolve issues faster
• You can reply to your ticket at any time

Need Help?

Contact IT if:

• You have not received a response within our SLA period (detailed in the support portal)
• Your issue becomes urgent

Do not berate, harass, or otherwise abuse our agents in any fashion. They're human just like you. If you have a complaint about an agent, please send the complaint along with your ticket ID to contact@thackerbroadcasting.com.