If your device shows as "Not Compliant" in Company Portal, it may lose access to work apps or resources. It's important to resolve these as quickly as possible. Most issues can be easily solved by you! Here's how to start.
Symptoms
- Company Portal says "Device Not Compliant".
- You cannot access email or files.
- You recieve security warnings when logging in.
Common Causes
- Missing a required security setting (like a PIN, MFA, or password).
- An out-of-date operating system version or application version.
- Required apps (like Company Portal) uninstalled or outdated.
Step-by-Step Fix
- Open the Company Portal app on your device.
- Click or tap your device name to view compliance details.
- Review any listed issues (e.g., "Device doesn't have a passcode" or "Operating system is out of date")
- Follow the instructions to fix each item.
- After making changes, go back to Company Portal and tap or click "Check Compliance".
If That Doesn't Work
- Restart your device and open Company Portal.
- How to Submit a Support Ticket
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