If you’re having trouble accessing company SharePoint sites, here’s how to troubleshoot.

Symptoms

• “Access Denied” message when opening SharePoint links.

• SharePoint page won’t load.

Common Causes

• Permissions not assigned yet.

• Incorrect account signed in.

• Browser cache issues.

Step-by-Step Fix

1. Confirm Correct Account

   • Make sure you’re logged into your work Microsoft 365 account.

2. Try Another Browser

   • Sometimes clearing cookies/cache or using another browser helps.

3. Check Network Access

   • Some SharePoint links may require a company VPN.

4. Restart Browser and try again.

If That Doesn’t Work

• How to Submit a Support Ticket