If Microsoft Teams isn't loading, connecting to meetings, or syncing messages, here's how to fix it.

Symptoms

• Teams stuck on "Connecting" screen.
• Unable to join meetings.
• Chat messages not sending or receiving.

Common Causes

• Outdated Teams app.
• Network/firewall issues blocking Teams.
• Cached data causing sync problems.

Step-by-Step Fix

1. Restart Teams.
   1. Close the app fully and reopen it.
2. Check Internet Connection.
3. Clear Teams Cache.
   1. Fully quit Teams.
   2. On Windows: Press Windows + R, type %appdata%\Microsoft\Teams, and delete the contents of the folder.
   3. On Mac: Go to ~/Library/Application Support/Microsoft/Teams and delete the contents of the folder.
4. Update Teams.
   1. Click your profile icon.
   2. Check for Updates.
5. Sign Out and sign back in.

If That Doesn't Work

• Try using the Teams Web Version temporarily.
• How to Submit a Support Ticket