Summary

If OneDrive isn't syncing your files, you might see errors or missing documents. Here's how to troubleshoot.

Common Causes

• Not signed into OneDrive.
• Storage space issues (locally or in OneDrive).
• Outdated app version.

Step-by-Step Fix

1. Check your OneDrive login.
   1. Open the OneDrive app.
   2. Verify you are signed into your work account.
2. Restart OneDrive.
   1. Right-click the OneDrive icon in your taskbar.
   2. Select "Close OneDrive".
   3. Reopen OneDrive.
3. Check for errors.
   1. Click the OneDrive icon.
   2. View any listed problems.
4. Check your internet connection.
5. Update OneDrive.

If That Doesn't Work

• Try unlinking and re-linking your account.
  
• How to Submit a Support Ticket