If Outlook won't open, keeps asking for a password, or won't send/receive emails, follow these steps.

Symptoms

• Outlook won't connect to the mail server.
• Keeps asking for your password repeatedly.
• New emails aren't arriving.

Common Causes

• Incorrect password stored in the app.
• Expired credentials after a password change.
• Network connection issues.

Step-by-Step Fix

1. Restart Outlook and your device.
2. Check your internet connection.
   1. Confirm you're online.
3. Re-enter your password.
   1. Outlook may prompt you -- enter your current credentials carefully.
4. Remove and Re-add Account.
   1. Go to File > Account Settings > Manage Profiles > Email Accounts.
   2. Remove the problematic email.
   3. Add it again.
5. Check for Updates.
   1. Install any pending Office or Windows updates.

If That Doesn't Work

• Visit Outlook on the Web to check if email works online.
• How to Submit a Support Ticket