If the Company Portal app is open but no apps are available or the list is empty, follow these steps.

Symptoms

• No apps appear in Company Portal
• The "Apps" section is empty
• Available apps are missing
• You cannot install any applications

Common Causes

• The device has not fully synced with company systems
• Your device is not fully registered or compliant
• A recent change has not applied yet
• Temporary sync or connection issue

Step-by-Step Fix

Try this first

1. Close the Company Portal app
2. Restart your computer
3. Open Company Portal and try again

Check your connection

1. Make sure you are connected to the internet
2. Try opening a website (for example, https://google.com)

Force a sync in Company Portal

1. Open the Company Portal app
2. Click Settings (bottom left)
3. Click Sync
4. Wait for the sync to complete
5. Click Apps and check if apps appear

Check device status

1. In Company Portal, click Devices
2. Select your device
3. Check the device status
4. Make sure the device shows as Compliant or Active

If your device does NOT show as Compliant or Active, follow this article: Device Not Compliant (Company Portal)

Sign out and back in

1. Open Company Portal
2. Sign out of the app
3. Close Company Portal
4. Reopen Company Portal
5. Sign in again with your work account

If That Doesn't Work

• Wait 10-15 minutes and try again (some updates take time to apply)
• Restart your computer and try again

Contact IT

Contact IT if:

• No apps appear after completing the steps above
• Your device shows as not compliant or not registered
• The Company Portal app will not open
• You see an error message you don’t recognize
• How to Submit a Support Ticket